Privacy Policy

This website collects personal information from its users insofar as necessary to smoothly run its services (including providing information on its web pages and receiving users' opinions).
In collecting, using, and handling personal information, the Tokyo Metropolitan Small and Medium Enterprise Support Center takes proper measures as described below, based on the "Act on the Protection of Personal Information" (Act No. 57 of 2003; hereinafter referred to as "the Act") , and endeavors to provide a website that everyone can use with peace of mind.

1. Definition

Personal information refers to the information provided to Tokyo Metropolitan Small and Medium Enterprises Support Center through this web site, such as addresses, names, phone numbers, email addresses, and other personally identifiable information via the use of this website.

2. Scope

This privacy policy applies only to this website and does not apply to the sites this website may be linked from.
The handling of information on linked websites falls under the responsibility of the respective owners/providers.

3. Collection of personal information

As a general rule, the personal information Tokyo Metropolitan Small and Medium Enterprise Support Center collects via this website is voluntarily provided (registered) by users.
The purpose for collecting that personal information will be stated.
Tokyo Metropolitan Small and Medium Enterprise Support Center limits the collection of personal information to what is necessary to achieve the purposes specified to users.

4. Purpose of the collection of personal information

Tokyo Metropolitan Small and Medium Enterprise Support Centerhandles personal information via the use of this website in the scope of the purpose of utilization as follows.
Names and email addresses: for contact purposes

5. Restrictions on the use of personal information

Tokyo Metropolitan Small and Medium Enterprise Support Center uses personal information provided (registered) by users only for the purposes specified as follows.
Address, name, phone number, and email address: To contact the holder.
Tokyo Metropolitan Small and Medium Enterprise Support Center will never use this personal information except for the purposes stated at collection, nor will this personal information be conveyed to any third parties unless otherwise specified by the Act.
However, statistical data on user attributes, etc. obtained through the operation of this website may be made public, but this data will not contain personal information.

6. Handling of personal information

Tokyo Metropolitan Small and Medium Enterprise Support Center will handle all collected personal information securely and carefully and take proper measures to prevent any unauthorized disclosure, use, alteration, etc.
The management of this website may be entrusted to an external party. This contractor will also take proper measures in an identical manner to the ones described above.

7. Non-personally identifying information

This website automatically collects information on Internet domain names, IP addresses, and the user environment in which the website is viewed (hereinafter referred to as "non-personally identifiable information").
This website limits the collection of non-personally identifiable information to what is necessary to improve the usability of this website, and this information will only be used for that purpose.
However, statistical access data and user environment data for this website may be released to the public.

8. Social Media

When you view a website with Social Media icon, your user ID, the website you have accessed, and other information may be automatically sent to some Social Media from the website without clicking on the icon.
For details, please refer to the following links.

• Personal Information Protection Commission JAPAN
• Facebook (external link)
• X (external link)
• LINE (external link)

9. YouTube video embedding

If you view a website with YouTube video contents embedded, the website’s browser automatically sends the URL of the page you have accessed, your IP address, etc. to Google.
For details, please refer to the following link.

• Use of information by Google that has been collected through websites or apps using services provided by Google (external link)

Privacy Policy for the Personal Data of Customers in the European Economic Area and the United Kingdom

Tokyo Metropolitan Small and Medium Enterprise Support Center recognizes the importance of protecting personal date obtained through the provision of services for the Inter-regional Economic Exchange Program (Support for Collaboration with NRW SMEs) and appropriately manages it.
This privacy policy explains the processing of personal data of users in the European Economic Area, which consists of EU member states, Norway, Iceland, and Liechtenstein (hereinafter called the "EEA") and the United Kingdom. For the processing of personal information of persons located outside these regions, please refer to the Privacy Policy.

1. The controller of personal data

The controller is Tokyo Metropolitan Small and Medium Enterprise Support Center.

2. Personal data to be collected

(1) Tokyo Metropolitan Small and Medium Enterprise Support Center shall collect and process all or part of the following personal data:

(2) Examples of the personal data provided above are as follows:

· Name
· Company name and job title
· Postal code, address, phone number, fax number
· E-mail
· Other information required for the provision of services

3. Purpose for processing of personal data

Tokyo Metropolitan Small and Medium Enterprise Support Center uses personal data for the following purposes and shall only process it to the extent necessary to achieve these purposes:

(1) To contact or to provide information to users

(2) For the implementation and operation of services, events, seminars, etc. that users have requested

(3) To conduct surveys on services, events, seminars, etc. in which users participated and to grasp the results

(4) To match users with companies and other entities they wish to contact

(5) Other purposes as stated when the personal data was collected

4. Legal basis for processing of personal data

Based on the EU's General Data Protection Regulation 2016/679 and the UK's Data Protection Act (hereinafter referred to collectively as "Data Protection Acts"), Tokyo Metropolitan Small and Medium Enterprise Support Center protects data by processing it only to the extent necessary for the purposes described in 3. Tokyo Metropolitan Small and Medium Enterprise Support Center will process users' personal data based on one of the following legal bases:

(1) Consent

When the user has consented to having their personal data processed

(2) Executing a contract

When processing personal data is necessary for the execution of a contract to which the user is a party, or when necessary to carry out procedures in response to a request from the user prior to the conclusion of the contract

(3) Legal obligations

When processing is necessary to comply with the legal obligations to which Tokyo Metropolitan Small and Medium Enterprise Support Center must submit

(4) Public interests

When processing is required to perform duties for public interests or to exercise the public authority granted to Tokyo Metropolitan Small and Medium Enterprise Support Center.

5. Sharing of personal data necessary for the provision of services

Tokyo Metropolitan Small and Medium Enterprise Support Center may share users' personal data with third parties. When sharing personal data with third parties, Tokyo Metropolitan Small and Medium Enterprise Support Center requires that personal data be processed in accordance with a contract that protects the information, processes it in accordance with the Data Protection Acts, and uses the information only when directed by Tokyo Metropolitan Small and Medium Enterprise Support Center.

(1) Business contractors

When Tokyo Metropolitan Small and Medium Enterprise Support Center entrusts business to a third party (including subcontractors) in connection with the administration and management of this website or the planning and operation of events, and it is necessary to process personal data in order to carry out the business

(2) Companies and other entities that Tokyo Metropolitan Small and Medium Enterprise Support Center supports or collaborates with for this project

When the User consents to the provision of their personal data to small and medium-sized enterprises or related organizations, etc. that are supported or collaborated with by Tokyo Metropolitan Small and Medium Enterprise Support Center in this project

(3) Persons involved in services, events, seminars, etc. for which users have applied (such as lecturers)

When it is necessary for a related person (such as a seminar lecturer or the organization to which they belong) to process personal data in order to conduct a service, event, seminar, etc. for which the user has submitted an application

6. Retention and transfer of personal data

Tokyo Metropolitan Small and Medium Enterprise Support Center is located in Japan and, in principle, the third parties described in 5 that process users' personal data are located in Japan, the EEA, or the United Kingdom. Japan has been recognized by the European Commission as providing adequate protection of personal data. When providing personal data to third parties, Tokyo Metropolitan Small and Medium Enterprise Support Center shall comply with the requirements of the Data Protection Acts, including the adequacy decision between Japan and the EU and the relevant Japanese laws and regulations. The legal basis for a transfer to a location outside the EEA that has not received an adequacy decision from the European Commission shall be clearly stated. For more information about where users' personal data is stored or transferred, contact Tokyo Metropolitan Small and Medium Enterprise Support Center using the contact information in 17.

7. Retention period for personal data

Tokyo Metropolitan Small and Medium Enterprise Support Center shall retain personal data collected from users for the duration of the service period. After the service ends, personal data about users shall be deleted.

8. Requests regarding the processing of personal data

Users have the following rights regarding their personal data held by Tokyo Metropolitan Small and Medium Enterprise Support Center.

(1) The right to obtain confirmation as to whether the data collected and processed by Tokyo Metropolitan Small and Medium Enterprise Support Center is being processed, and if it is being processed, right to access this data, etc.. By exercising these rights, you may receive copies of personal data

(2) The right to seek rectification if the data collected and processed by Tokyo Metropolitan Small and Medium Enterprise Support Center is inaccurate

(3) The right to seek the erasure of the data collected and processed by Tokyo Metropolitan Small and Medium Enterprise Support Center

(4) The right to seek the restriction of the processing of the data collected and processed by Tokyo Metropolitan Small and Medium Enterprise Support Center

(5) The right to object to the processing of the data collected and processed by Tokyo Metropolitan Small and Medium Enterprise Support Center

(6) The right to withdraw consent if personal data is being processed based on the user's consent (however, Tokyo Metropolitan Small and Medium Enterprise Support Center will continue to process the personal data if there is another legal basis to rely on)

Users may exercise their rights by contacting Tokyo Metropolitan Small and Medium Enterprise Support Center using the contact information in 17. If the user is not satisfied with the Tokyo Metropolitan Small and Medium Enterprise Support Center's response to their request, or if they believe that their personal data is being processed improperly, they have the right to lodge a complaint with the supervisory authority.

9. Scope

The matters related to the website in this privacy policy apply only to this site, and do not apply to other sites that link to this site.
The respective organizations are responsible for the processing of information at linked sites.

10. Source of personal data

Tokyo Metropolitan Small and Medium Enterprise Support Center collects personal data directly from users.

11. Cookies

Tokyo Metropolitan Small and Medium Enterprise Support Center collects information sent by the user's browser (cookies) when they access the Tokyo Metropolitan Small and Medium Enterprise Support Center's services. This information may include the Internet Protocol address of their computer (e.g. IP address), the type of browser, the browser version, the site visited, the date and time of visit, time spent on each page, and other diagnostic data. Users can instruct their browser to reject all cookies or to show them when they are sent. However, if a user does not accept cookies, they might not be able to use some of the Tokyo Metropolitan Small and Medium Enterprise Support Center's services. Check the Cookie Policy for more information.

12. Disclosure for law enforcement

Under certain circumstances, Tokyo Metropolitan Small and Medium Enterprise Support Center might need to disclose users' personal data as required by law or in response to legitimate requests from public organizations (such as courts or government agencies).

13. Legal requests

Tokyo Metropolitan Small and Medium Enterprise Support Center may disclose users' personal data if it sincerely determines that it is necessary for the following purposes:

(1) To comply with legal obligations

(2) To protect or defend the rights or property of Tokyo Metropolitan Small and Medium Enterprise Support Center.

(3) To prevent or investigate fraudulent activities in connection with the services of the site.

(4) To protect the personal safety of users of this site or the public.

(5) To protect against legal liability

14. Data security

Tokyo Metropolitan Small and Medium Enterprise Support Center will implement appropriate organizational and technical security measures to protect users' personal data using commercially acceptable means to prevent fraudulent use, loss, or modification.

15. Links to other sites

This site contains links to other sites not operated by Tokyo Metropolitan Small and Medium Enterprise Support Center. If a user clicks a third-party link, they will be directed to that third-party site. Tokyo Metropolitan Small and Medium Enterprise Support Center recommends that users review the privacy policy of all sites they visit.
Tokyo Metropolitan Small and Medium Enterprise Support Center cannot control the content, privacy policies, or practices of any third-party site or service and shall bear no responsibility for them.

16. Changes to this privacy policy

Tokyo Metropolitan Small and Medium Enterprise Support Center may update this policy from time to time. Users will be notified of any changes via the posting of a new privacy policy on this page.

17. Contact information

Please use the following contact information for inquiries, such as questions regarding this privacy policy or exercising user rights:

Tokyo Metropolitan Small and Medium Enterprise Support Center, International Business Section
ttc(at)tokyo-kosha.or.jp

* In order to prevent spam, @ is displayed as (at). When sending an email, please change (at) to @.

Site Policy

Copyrights and links

1. Copyrights

1. The copyrights for all information contained on this site (sentences, photographs, and pictures) belong to Tokyo Metropolitan Small and Medium Enterprise Support Center in principle. However, the copyrights for some pictures belong to the original author.
2. Unauthorized reproduction or reuse is prohibited except when allowed under the Copyright Act, such as “reproduction for personal use” and “quotations.”

2. Links

As a general rule, all links to this website, both commercial and noncommercial, are freely permitted. However, links are not permitted in the event that any of the following apply or may possibly apply to the link or the linking site:

1. Links of a libelous or defamatory nature, or that intentionally damage the reputation or credibility of Tokyo Metropolitan Small and Medium Enterprise Support Center, private companies, groups, organizations, or individuals.
2. Links that infringe on or that may infringe on trademarks, copyrights, other intellectual property rights, assets, rights to privacy, rights to the usage of one's likeness, or other rights owned by Tokyo Metropolitan Small and Medium Enterprise Support Center, private companies, groups, organizations, or individuals.
3. Links that place the website within a frame or can otherwise cause misunderstandings among third-party visitors by rendering the contents in such a way that it is unclear that the contents belong to Tokyo Metropolitan Small and Medium Enterprise Support Center.
4. Any links aside from the above that violate or may violate any laws, rules, regulations, public order and morality, or that obstruct or may obstruct the administration of this website.
5. Links that make unauthorized use of logos, marks, etc. owned by Tokyo Metropolitan Small and Medium Enterprise Support Center.
6. Links of a form that misrepresents the source of the information.

The URL of this website may be changed without prior notice. Please understand this prior to using the website. Tokyo Metropolitan Small and Medium Enterprise Support Center shall accept no responsibility for compensation, claims, or complaints pertaining to any links.

Technical matters

1. Recommended environment

The following browsers are recommended for the safest and most pleasant experience using this website:

1. Microsoft Internet Explorer, latest version
2. Google Chrome, latest version
3. Mozilla Firefox, latest version
4. Safari, latest version
5. Microsoft Edge, latest version

2. Technology used

1. Plug-ins

Adobe Reader (Acrobat Reader 9.0 or later) is required to view and print PDF files. Quick Time or Microsoft Windows Media Player is required to view video files. On some pages, the latest versions of the above software will be required.

2. Cookies

This website utilizes cookies for the purpose of achieving a more convenient viewing experience and continuously improving this website. Cookies are data sent to a user's browser from the server that handles the administration of this website. The cookies sent are saved on the user's computer. However, information such as the user's name, address, phone number, and other information that identifies the user is absolutely not included in these cookies. Additionally, these cookies have no direct negative effect on the user's computer. This website may use cookies provided by a third-party contractor to assess the access information of this website. It is possible for the user to decline cookies through the use of appropriate browser settings. Disabling cookies in this way will not hinder the use of this website in any major way. Refer to your browser's help files or browser manufacturer for information on these browser settings.

3. JavaScript

Portions of this website use JavaScript to achieve a more comfortable user experience. Failure to activate JavaScript in your browser may result in an inability to properly view or use this website.

4. SSL

To improve the level of security, some services on this website use SSL encrypted communication.
To use such services, your web browser must be compatible with 128-bit SSL.
By using a web browser that supports security features, personal information such as your real name, address, or telephone number is automatically encrypted before it is sent or received.
Even in the unlikely event that a third party intercepts the transmitted data, there is no need to worry about the contents being stolen.
Please note that you may not be able to use this page depending on your firewall or other settings.

5. PDF

Adobe Flash Player from Adobe Systems Incorporated is required to view contents that use Flash. Download the latest version of Adobe Flash Player if it is not installed on your system or the contents of this website are displayed incorrectly.

6. Flash

Adobe Flash Player from Adobe Systems Incorporated is required to view contents that use Flash. Download the latest version of Adobe Flash Player if it is not installed on your system or the contents of this website are displayed incorrectly.

7. X

Refer to the X website for an explanation of its terms of use.

8. Facebook

Refer to the Facebook website for an explanation of its terms of use.

3. Information system security

This website will protect its information assets from threats, for the purpose of preserving the trust of its users and fulfilling its social mission as the website of a Tokyo Metropolitan Government Policy Collaboration Organizations.

1. As a means of maintaining the safety and accuracy of this site's information assets, appropriate safety measures have been taken to prevent improper data access, and the destruction, alteration, loss, and leakage of this data.
2. The information assets on this site are handled in strict accordance with the Tokyo Metropolitan Small and Medium Enterprise Support Center’s basic policy on information security, laws, ordinances, and other standards.
3. Should the processing of information assets be entrusted to an external party, this processing work will take place under the appropriate supervision of Tokyo Metropolitan Small and Medium Enterprise Support Center.
4. Mechanisms will be established for the continued improvement of this information security policy, one of the aims of this website.

Legal matters

1. Disclaimer

There is no guarantee of the completeness or accuracy of any information provided on this website. This information may be changed without notice or warning. The administrators and owners of this website accept absolutely no responsibility for any damage that may occur directly or indirectly due to the use of the information or content on this website.

2. Prohibitions

The following activities are prohibited in the use of this website:

1. Any activity that hinders or creates obstructions to the operation of this website.
2. Any activity that causes or may cause inconvenience, loss, or violations of privacy to Tokyo Metropolitan Small and Medium Enterprise Support Center, the users of this website, or other third parties.
3. Any activity that violates or may violate public order and morality.
4. Any activity that violates a law, ordinance, or regulation.
5. Any other activity deemed inappropriate by Tokyo Metropolitan Small and Medium Enterprise Support Center.

3. Applicable laws and court of jurisdiction

Interpretation and application of this Site Policy and all use of this website shall adhere to the laws of Japan unless otherwise specified. All disputes arising in connection with the use of this website shall be subject in the first instance to the exclusive jurisdiction of the Tokyo District Court.